A Suffolk resident has received a number of SCAM calls from someone purporting to be from Suffolk County Council. The automated messages advised that they were calling with regards to a product the resident had received and requested that they press 1 to be transferred to customer services. As with any telephone call that you receive out of the blue, we urge you to be vigilant and take a moment to stop and think, especially if you receive a request over the phone or e-mail to make a payment from someone claiming to be from a trusted organisation. If you are in any doubt, contact the company or organisation directly using an email or phone number from their official website. Impersonation scams occur when the victim is persuaded to make a payment to a criminal claiming to be from a trusted organisation. This could include the police, a bank, a utility company, or a government department. Report all scam calls to us via Citizens Advice Consumer Service on

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