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Suffolk Libraries Update

17 March 2021

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The current situation is as follows:

  • All overdue charges remain suspended indefinitely
  • You will still receive reminder emails when loans are due to be returned
  • Loan periods have been extended to 6 weeks

If you receive an email saying a title is due back, you can renew it online at:

https://www.suffolklibraries.co.uk (click or tap the login button at the top of the screen)

Simply enter your card number and PIN and follow the instructions.

If you are having any problems renewing titles, please contact our customer service team, who will be happy to help. They work Mon-Fri 9am-5pm:

- 01473 351249

Please note we are receiving lots of calls at the moment, so please leave a message if prompted. We will deal with your query as soon as possible.

Currently available services

Libraries are open for picking up and returning titles only. You can use two services to get titles:

Select & collect

Simply fill in a form telling us what sort of titles you’re interested in and our staff will make a bundle of books for you to collect:


Traditional reservation service

Visit our catalogue to find titles and reserve them for collection. We’ll send an email when your titles are ready to collect:

https://www.suffolklibraries.co.uk (click or tap the login button at the top of the screen)

Closed libraries and libraries requiring appointments

The following libraries will require you to make a booking before collecting any titles. Please contact them directly to arrange a booking.

  • Beccles Library: 01502 442820
  • Bury St Edmunds Library: 01284 338830
  • Chantry Library: 01473 927275
  • Eye Library: 01379 870515
  • Haverhill Library: 01440 848095
  • Ipswich County Library: 01473 927260
  • Kesgrave Library: 01473 626103
  • Rosehill Library: 01473 719279
  • Stoke Library: 01473 681751
  • Stowmarket Library: 01449 700549

Mobile libraries and home library service

We are looking to get the mobile libraries up and running again on 12 Apr. The Home Library Service will resume on 15 March.

Plans to reopen libraries for browsing, PC access and events

We are looking to reopen services as soon as we safely can. We’ll keep you updated.

Thank you for your support and patience. Remember, you can still use our eLibrary at any time, and join in with online events: